Frequently Asked Questions

Yes. All SAVATORI stones are natural, earth-mined gemstones. We never sell synthetic or simulant stones. All treatments are fully disclosed in every listing.

Idar-Oberstein, Germany has set European gem cutting standards for 500+ years: strict symmetry, calibrated tolerances, and optical performance that maximises colour return. Our spec means stones fit standard settings first time.

Always. Treatment disclosure is an ethical obligation. Heat treatment, clarity enhancement, and origin are stated in every listing. Lab reports (GIA, Gubelin, SSEF) available on request for 1ct+ stones.

Often yes. Our Jaipur network covers Sri Lanka, Colombia, Mozambique, Madagascar, and more. Custom origin sourcing: 3-6 weeks. Certification adds 2-4 weeks and lab cost. Contact us to arrange.

Yes. Every stone purchase includes a complimentary 925 sterling silver setting: pendant with chain, ring (state EU size in order notes), or stud earring. No hidden charge.

Yes, through our bespoke service. 9ct and 18ct gold and platinum available. Contact us for a quote. Lead time 4-6 weeks.

Yes. Note “no setting required” at checkout. Many trade buyers prefer loose stones for their own workshop.

EU sizes 48-60. State your size in order notes. Outside this range, contact us before ordering and we will accommodate with a short additional lead time.

All orders ship fully insured via DHL or DPD from Germany. Free EU shipping over EUR 150; EUR 9 flat rate below that. Delivery: 3-5 days Germany, 5-8 days wider EU. Non-EU trade clients: contact us directly.

Returns accepted within 14 days of delivery, unworn, in original condition. Contact us first for a prepaid return label. Bespoke and custom orders are non-returnable unless faulty.

2-3 weeks for in-stock stones with a silver setting. Bespoke commissions: 4-6 weeks. Urgent? Email us to check what is available for faster dispatch.

Submit the application on our Trade Programme page. We verify accounts personally and respond within 1 business day. Trade access is for verified jewellers, goldsmiths, designers, and gem dealers.

Partner (10% off): 5+ stones per order. Studio (18%): 20+ stones. House (25%): 50+ stones. No minimum to apply.

Yes. Share your brief and we will find options from Jaipur within 1-2 weeks (standard) or 4-6 weeks for custom cuts. Available to trade clients and significant private commissions.

Yes, case by case. We have shipped to Switzerland, the UK, and the UAE for trade clients. Contact us to discuss your location and requirements.